Support & FAQ

We accept instant EFT to our Capitec Business account. After you place your order you'll see the bank details on screen and in your confirmation email. Use your order number as the reference and email your proof of payment to orders@karoocollectablesandslabs.co.za.

Instant EFT (immediate payment in your banking app) reflects straight away, so we can confirm and ship your order faster. A normal EFT can take 1–2 business days to clear.

Items are reserved for 48 hours while your payment reflects. If we haven't received payment by then, the order is cancelled automatically and the stock goes back on sale.

Yes. A free account lets you check out, track your orders and keep a wishlist and collection. You'll confirm your email address when you sign up.

Yes, all prices are in South African rand (ZAR). Delivery is shown at checkout before you pay.

Orders ship 3–4 business days after purchase. We don't ship on weekends or public holidays. You'll get a tracking number by email when it ships.

Door-to-door courier (tracked, insured, signature on delivery), Pudo locker-to-locker, or free collection in Mossel Bay by arrangement. See our delivery policy.

Yes. Every parcel is insured to its full value. Slabs ship bubble-wrapped in a rigid mailer, and sealed product ships boxed with corner protection.

Not at the moment. Contact us if you'd like a quote.

You pay upfront and we ship as soon as stock arrives from our supplier. Release dates are estimates set by the publisher or supplier and can change.

If it's more than 30 days past the estimated date, or the supplier cancels, you can cancel for a full refund. See our cancellation policy.

Yes. Send us your list on the PSA 10 pre-order page and we'll come back with availability and pricing.

Yes. Graded slabs are sold exactly as graded by the grading company (PSA and others), and we check every slab before it ships.

Every raw card is inspected under a daylight lamp and loupe, front and back. When in doubt we grade down. See the condition guide.

Yes. All booster boxes, packs and sets are sold factory sealed. Pack contents are random, so we can't accept returns based on what you pull.

Yes. Tell us what you need on the bulk orders page and we'll quote you.

Yes. Add custom engraving to your cart with the case and tell us the wording.

Yes. You have 7 days after delivery to return items in their original condition (sealed product unopened). See our refund and returns policy.

Photograph the parcel and item and contact us within 7 days with your order number. We'll refund or replace it and cover the return shipping.

Contact us as soon as possible with your order number. If it hasn't shipped yet, we'll cancel and refund you in full.

We issue refunds within 7 business days, back to the account you paid from.

Check your spam folder. If it's not there, try signing in. You'll see an option to send a new confirmation link.

Use forgot password and we'll email you a reset link.

Only to run your account and orders. We never sell your data. See our privacy policy.