Refund and returns policy

Under section 44 of ECTA you may cancel an online purchase within 7 days of receiving the goods, without giving a reason. Return the item unused, in its original condition and packaging (sealed product must still be factory-sealed, and slabs undamaged). You pay the cost of returning it; we refund the purchase price within 30 days of receiving it back.

If an item arrives damaged, isn't what you ordered, or is in worse condition than listed, email support@karoocollectablesandslabs.co.za within 7 days of delivery with your order number and clear photos. We will refund or replace it, and cover the return shipping.

Please photograph the parcel before opening it if the packaging looks damaged. This helps us claim from the courier.

• Sealed product that has been opened, resealed or tampered with.
• Booster packs, boxes or other sealed product returned because of the cards pulled. Pack contents are random.
• Graded slabs whose case has been cracked, opened or altered after delivery.
• Items returned without contacting us first.
• Custom engraving and other personalised items, unless faulty.

Your rights under sections 55 and 56 of the Consumer Protection Act are unaffected: if goods are defective within 6 months you may choose a repair, replacement or refund.

Refunds go back to the original payment method: card refunds to your card, EFT refunds to the bank account you give us. Allow up to 7 business days for your bank to process it once we have issued it.

Delivery fees are refunded when the return is because of our error or a faulty item.